Terms Of Service
Terms of Service
Last Updated: April 27, 2025
By accessing and using VizBid ("the Platform"), operated by Viz369 Cricket Facilities LLC, a subsidiary of VizVerse LLC ("we," "us," or "our"), you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Platform.
We reserve the right to modify these terms at any time. Your continued use of the Platform after changes constitutes acceptance of the modified terms.
2.1 No Quality Guarantee: We make absolutely no representations or warranties, express or implied, regarding the quality, condition, safety, fitness, authenticity, legality, or accuracy of any equipment, goods, or items listed or sold by third-party sellers on the Platform.
2.2 Damaged Goods Disclaimer: VizVerse LLC and Viz369 Cricket Facilities LLC are NOT responsible for items that arrive damaged, broken, defective, or in a condition different from the seller's listing description. Damage during shipping, misrepresentation by sellers, and post-sale disputes are solely between the buyer and seller.
2.3 Seller Responsibility: All items are listed and fulfilled by independent third-party sellers. We do not pack, ship, or handle any equipment. Sellers are solely responsible for accurate item descriptions, proper packaging, timely shipment, and delivery.
2.4 Buyer Assumes Risk: By purchasing on VizBid, you acknowledge and accept the risk that items may differ from their described condition. You agree to hold VizVerse LLC and Viz369 Cricket Facilities LLC harmless for any such discrepancies.
2.5 Dispute Resolution: Disputes regarding item condition must be raised within 7 days of delivery via our Support page. We may, at our sole discretion, mediate disputes between buyers and sellers but are under no obligation to do so or to provide refunds.
3.1 Carrier Liability: VizVerse LLC and Viz369 Cricket Facilities LLC are not responsible for loss, theft, damage, delays, or errors caused by shipping carriers (including UPS, FedEx, USPS, or any other third-party carrier).
3.2 Shipping Estimates: Delivery time estimates are provided by carriers and are not guaranteed. We do not compensate for delayed shipments.
3.3 Lost Packages: If a package is lost in transit, buyers must file a claim directly with the carrier. We may assist with providing tracking information but are not liable for lost shipments.
3.4 Address Accuracy: Buyers are solely responsible for providing accurate shipping addresses. We are not liable for non-delivery due to incorrect addresses provided at checkout.
4.1 Binding Agreement: Each bid you place constitutes a legally binding offer to purchase at the bid amount plus all applicable fees and taxes. Once submitted, bids cannot be retracted.
4.2 Payment Obligation: If you win an auction, you are legally obligated to pay the winning bid amount plus platform fees and applicable taxes. Failure to pay may result in account suspension and legal action.
4.3 Auto-Bid Authorization: By enabling auto-bid, you authorize the Platform to place bids on your behalf up to your specified maximum. You remain fully responsible for all auto-bids placed.
4.4 No Refunds: All sales are final. Winning bids are non-refundable except as required by law or at our sole discretion in cases of verified Platform error.
5.1 Age Requirement: You must be at least 18 years old to use the Platform.
5.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
5.3 Accurate Information: You agree to provide accurate, current, and complete information during registration.
5.4 Account Suspension: We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
6.1 Accurate Listings: Sellers must accurately describe item condition, brand, model, and any known defects. Misrepresentation is grounds for immediate account termination.
6.2 Seller Indemnification: Sellers agree to indemnify VizVerse LLC and Viz369 Cricket Facilities LLC from any claims arising from their listings, items sold, or failure to fulfill orders.
6.3 Commission: Sellers agree to the platform commission rate as displayed at time of listing. This fee is deducted automatically upon sale.
6.4 Prohibited Items: Sellers may not list counterfeit, stolen, hazardous, illegal, or recalled items. Such listings will be removed and sellers will be permanently banned.
7.1 Payment Processing: All payments are processed through Stripe. You authorize us to charge your payment method for purchases plus applicable fees and taxes.
7.2 Fee Structure: The Platform charges a transaction fee on purchases. State tax applies as required by law. Fee rates are configurable by administrators.
7.3 Failed Payments: Failure of all payment methods on file may result in account suspension and collections action.
7.4 Chargebacks: Unauthorized chargebacks may result in immediate account termination and legal action to recover funds.
You agree not to:
- Engage in bid manipulation, collusion, or shill bidding
- Use automated systems or bots (except Platform-provided auto-bid)
- Create multiple accounts to circumvent bidding limits
- Interfere with or disrupt Platform operations
- Misrepresent your identity, items, or payment information
- Use the Platform for any illegal or unauthorized purpose
- Attempt to reverse engineer or compromise Platform security
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VIZVERSE LLC AND VIZ369 CRICKET FACILITIES LLC DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE EXPRESSLY DISCLAIM ANY WARRANTY OR REPRESENTATION REGARDING THE QUALITY, CONDITION, OR FITNESS OF ITEMS SOLD BY THIRD-PARTY SELLERS ON THE PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIZVERSE LLC, VIZ369 CRICKET FACILITIES LLC, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Damaged, defective, or misrepresented goods sold by third-party sellers
- Shipping damage, delays, or loss by carriers
- Loss of profits, data, goodwill, or other intangible losses
- Platform downtime or technical errors
OUR TOTAL LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR $100, WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless VizVerse LLC, Viz369 Cricket Facilities LLC, their affiliates, officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violations of these Terms, or any items you list or sell.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
12.1 Agreement to Arbitrate: You and VizVerse LLC / Viz369 Cricket Facilities LLC agree that any dispute arising out of or relating to these Terms or the Platform shall be settled by binding arbitration, rather than in court, except for claims in small claims court.
12.2 Arbitration Rules: Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (www.adr.org).
12.3 Class Action Waiver: YOU AND VIZVERSE LLC AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
12.4 Opt-Out: You may opt out within 30 days of first accepting these Terms by emailing: legal@vizverse.com with subject "Arbitration Opt-Out".
These Terms shall be governed by the laws of the State of Georgia, without regard to conflict of law provisions. Legal proceedings shall be brought in Forsyth County, Georgia.
All content, features, and functionality of the Platform are the exclusive property of VizVerse LLC and Viz369 Cricket Facilities LLC and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.
If any provision of these Terms is found to be unenforceable, it shall be modified to the minimum extent necessary while the remaining Terms stay in full force.
For questions about these Terms, contact:
- VizVerse LLC (Parent Company)
- Email: legal@vizverse.com
- Subsidiary: Viz369 Cricket Facilities LLC
- Address: 1230 Samples Industrial Drive, Suite 600, Cumming, GA 30041
- Phone: (470) 248-9327