Privacy Policy
Privacy Policy
Last Updated: April 27, 2025
1.1 Information You Provide:
- Account information (name, email, phone number)
- Payment information processed securely via Stripe
- Bidding history, preferences, and watchlists
- Shipping addresses and order history
- Communications with us (support tickets, emails, messages)
- Seller information (bank account details for payouts, business info)
1.2 Automatically Collected Information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, session duration)
- Cookies and similar tracking technologies
- Location data (with your permission)
1.3 Information from Third Parties:
- Stripe (payment processor) for transaction data
- UPS for shipping and tracking data
- Analytics providers for usage insights
VizVerse LLC and Viz369 Cricket Facilities LLC use your information to:
- Process bids, purchases, and payments
- Facilitate transactions between buyers and sellers
- Maintain and improve the Platform
- Send transactional notifications (bid updates, payment confirmations, shipping updates)
- Provide customer support
- Detect and prevent fraud and abuse
- Personalize your experience with AI-powered recommendations
- Comply with legal obligations
- Send marketing communications (with your explicit consent)
3.1 With Other Users: When you purchase from or sell to another user, limited information (name, shipping address, order details) is shared to facilitate the transaction.
3.2 Service Providers: We share data with Stripe (payments), UPS (shipping), AWS (email/SMS), and analytics providers — only as necessary for service delivery.
3.3 Within VizVerse LLC: Data may be shared between Viz369 Cricket Facilities LLC and its parent company, VizVerse LLC, for business operations, analytics, and legal compliance.
3.4 Legal Compliance: We disclose information when required by law, court order, or government authority.
3.5 Business Transfers: In a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
3.6 With Your Consent: We share information only with your explicit consent in other circumstances.
We do NOT sell your personal information to third parties for advertising purposes.
We implement industry-standard security measures including:
- Encryption of data in transit (TLS) and at rest
- Secure payment processing through PCI-DSS compliant Stripe
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
Depending on your location, you may have the following rights:
5.1 Access: Request a copy of personal information we hold about you.
5.2 Correction: Request correction of inaccurate or incomplete information.
5.3 Deletion: Request deletion of your personal information (subject to legal obligations and active transaction records).
5.4 Opt-Out: Opt out of marketing communications at any time via account settings or unsubscribe links.
5.5 Data Portability: Request a portable copy of your data.
To exercise these rights, contact: privacy@vizverse.com
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences and settings
- Analyze Platform usage and performance
- Enable AI-powered personalized recommendations
You can control cookies through your browser settings. Disabling cookies may limit Platform functionality.
The Platform is not intended for children under 18. We do not knowingly collect information from children under 18. If we learn we have collected such information, we will delete it promptly. Contact us at privacy@vizverse.com to report concerns.
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records may be retained for up to 7 years for tax and legal compliance purposes. When information is no longer needed, we securely delete or anonymize it.
Your information may be processed on servers located in the United States. By using the Platform, you consent to the transfer and processing of your data in the United States, which may have different data protection laws than your home country.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise CCPA rights, contact: privacy@vizverse.com
VizVerse LLC and Viz369 Cricket Facilities LLC may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use after changes constitutes acceptance.
For privacy questions or to exercise your rights, contact:
- VizVerse LLC (Parent Company)
- Privacy: privacy@vizverse.com
- Legal: legal@vizverse.com
- Subsidiary: Viz369 Cricket Facilities LLC
- Address: 1230 Samples Industrial Drive, Suite 600, Cumming, GA 30041
- Phone: (470) 248-9327